ChromaContact
One address reaches everyone who works on this. Write in whatever language you are comfortable in.
We also read replies and messages on @chromalend, though anything that involves your address or a transaction is better by email.
Found a bug, or something worse
Send it to the same address with security in the subject line and it goes to the top of the pile. If it concerns funds at risk, please tell us before you tell anyone else, and give us a way to reach you back.
Include what you did, what happened, and the transaction hash if there is one. A hash tells us more in a second than a paragraph does in a day.
What we cannot do
Chroma never takes custody of anything. Positions are held in your own name on chain and settle into audited lending contracts, and that cuts both ways: there is no account for us to look inside, no balance for us to adjust, and no transaction for us to reverse.
So we cannot recover funds sent to a wrong address, undo a signature, restore a lost seed phrase, or stop a liquidation. Nobody can. If someone tells you otherwise, they are trying to take the rest.
We will never message you first, never ask for a seed phrase or a private key, and never ask you to connect a wallet to a link we sent you unprompted.
What we can do
Explain what a number on the screen means, tell you why a transaction failed, walk through how a market is priced, and take a correction. If something here is wrong, saying so is a favour rather than a complaint.